I had the pleasure of meeting Stan Phelps recently at a MENG meeting. Stan is the Founder and Chief Measurement Officer of 9 INCH marketing and the author of the Amazon Best-Seller, What’s Your Purple Goldfish – 12 Ways to Win…
Blog Archives
Purple Goldfish for Thanksgiving
Tagged with: customer experience, customer retention, customer service, Hanson Beverage, loyalty, marketing, Purple Goldfish, Stan Phelps
Posted in Brand Strategy & Marketing Perspectives
Posted in Brand Strategy & Marketing Perspectives
Physician, heal thy customer experience
With all the hubbub about the Affordable Care Act, one area seems to get remarkably little attention, perhaps because it offers little opportunity to make political hay. For almost a year now, patient evaluations of the medical care they receive…
Monica Hahn is a consultant who provides marketing and brand strategy, based in the San Francisco Bay area. Monica is also a career and executive coach who works in person or virtually.
Listen to my interview with Kevin Price on "The Price of Business."
